Returns & Exchanges
Make an easy Instant Exchange, or receive Store Credit that never expires for any return!
• Items must be in new condition, unwashed, unworn, free of smoke, odors, and within 30 days of the order date. If your item does not meet these qualifications, your return may be denied.
• For sanitary reasons Cosmetics, Skincare, and Swimsuits are final sale.
• All Sale/Last Chance items, Bestie Jewelry Club Boxes, and My Favorite Things Boxes are final sale.
You will LOVE our new return portal as you can process your exchange, or return for store credit INSTANTLY! Whether your purchase was made through our amazing FREE APP or the website, you can use our online portal to make your return. Simply follow the prompts and you’ll be issued your included return label once you’ve completed the process.
Important Note: Please use the original packaging as our labels are weight sensitive and your return may not be delivered back to our warehouse if using alternative packaging. If you have multiple orders to return please send them separately with their corresponding labels.
Click HERE to start your return.
When you choose to return, the moment you drop your package in the mail and the post office scans it in as ‘in transit’ you'll receive your store credit. WHAT?! Yes, it's that easy and will process automatically! Your store credit code will be issued via email, and if you would like it transferred to the app please just ask our amazing Chat Team to transfer it there if that is your preferred way shop. (Make sure to check your promotional or spam mail folder for your credit code; it's possible some filters have it end up there!)
If you just need a different size or would like to purchase something new right away, you absolutely can from the return portal. Your exchange order will dispatch as soon as you drop your returning package in the mail and is marked as 'in transit' at the post office OR you can select Instant Exchange so you don’t miss out on the items you really want to grab!
If you have any questions, please reach out to our Chat Team and they can help you in real time and make your experience easy and quick!
For COSTCO NEXT orders, click HERE to start your return or exchange.